Purchase Information
We offer national and international shipping through trusted carriers such as DHL, Servientrega, Deprisa, or Coordinadora, depending on your location.
Yes, we ship to all regions of Colombia as well as internationally.
Shipping within Colombia usually takes between 2 and 5 business days. International shipping typically takes 7 to 12 business days.
If you are outside Colombia, your order may be subject to customs duties or taxes according to your country’s regulations. These charges are the responsibility of the buyer.
Orders, Returns & Refunds
You can track your order through your account under "My Orders". You will also receive an email with the tracking number once your order has been shipped.
If your order has not arrived within the estimated delivery time, please contact us with your order number and we will investigate immediately.
To return an item, contact us within 7 days of receiving it. We will provide you with the return instructions.
Your refund will be processed once we receive and inspect the returned product. The funds will be credited back to your original payment method within 5 to 10 business days.
Payments
We accept PSE, debit and credit cards, Nequi, Daviplata, Efecty, Baloto, PayPal, and Cash on Delivery.
Yes. Our store uses SSL encryption and secure payment gateways to protect your personal information and transactions.